Legal
Refund and Cancellation Policy
How to cancel an order and when a refund applies.
This policy explains how to cancel an order and when a refund is available. It applies to orders from Alkimio Limited, company number 17491072. There is no fee to cancel or return a digital license.
Refunds at a glance
| Product | When you can cancel | What you get back |
|---|---|---|
| Any order not yet delivered | At any time before the license is delivered or the subscription is provisioned | Full refund |
| Subscriptions | Within 7 days (168 hours) of purchase or renewal | Prorated refund for the unused period |
| Subscriptions after 7 days | Turn off automatic renewal at any time | Service continues to the end of the term |
| Perpetual licenses | Within 14 days of delivery, if the license has not been activated | Full refund |
| Faulty or incorrect licenses | At any time | Replacement or full refund |
| Setup and migration services | Before work starts | Full refund, or you pay only for work already done |
Before delivery
You can cancel an order at any time before the license has been delivered or the subscription has been provisioned. Contact us with your order number and we refund the full amount.
Subscriptions
Microsoft 365, Exchange Online, Teams Essentials, Copilot, Project Plan 3 and Visio Plan 2 can be cancelled within 7 days (168 hours) of purchase or renewal for a prorated refund, in line with Microsoft’s cancellation rules. After that, you can turn off automatic renewal at any time, and the subscription ends at the end of the current term without further charges.
Perpetual licenses
You can cancel a perpetual license for any reason within 14 days of delivery, as long as it has not been activated or installed. We refund the full amount once we have confirmed the license has not been used.
Faulty or incorrect licenses
If a license does not activate or is not the product you ordered, contact us at any time. We replace it or refund it in full.
Services
Setup and migration services can be cancelled before work starts for a full refund. If you cancel after work has started, you pay only for the work already carried out at the agreed rate.
Consumers
If you buy as a consumer, you have a 14 day right to cancel under the Consumer Contracts Regulations. For digital content, this right ends once delivery or activation starts with your consent and acknowledgement. This does not affect your statutory rights if a product is faulty.
How to request a refund
- Email [email protected] or call +44 7456 065107 with your order number
- We confirm your request by email within one business day
- Refunds are paid to your original payment method within 14 days of approval
Contact
Email [email protected] or call +44 7456 065107, Monday to Friday, 9:00 to 18:00 UK time.
Questions about this policy?
Email [email protected] or call +44 7456 065107, Monday to Friday, 9:00 to 18:00 UK time.