Frequently asked questions

Choose a product, check the price and select Request a quote. Our team confirms your order details and sends the next steps by email, usually within one business day. For services such as migration, we send a written quote.

Yes. Set the quantity to the number of users or devices you need. For larger rollouts, contact us and we will help you plan them.

No. If you do not have a Microsoft 365 tenant yet, we can set one up for you as part of your order.

Yes, for Microsoft cloud subscriptions. An authorised person in your business accepts it before the subscription is created. We send it to you with your order.

Microsoft 365, Teams and Exchange plans are priced per user. Windows and Office licenses are priced per device, Windows Server per set of cores, and CALs per user or device. Each product page shows the unit under the price.

Annual plans cost about 20% less and fix the price for 12 months. Monthly plans cost more but let you reduce users at each monthly renewal. You can add users at any time on both.

Business Basic suits teams that work in the browser, Business Standard adds the desktop Office apps, and Business Premium adds security and device management. Compare them on our Microsoft 365 page.

License every physical core in the server, with a minimum of 8 per processor and 16 per server. See the examples on our server licensing page, or send us your server model and we will confirm.

Yes. Every user or device that accesses Windows Server needs a User or Device CAL, and Remote Desktop users also need an RDS CAL.

Office 2024 is a one-time purchase with security updates only. Microsoft 365 is a subscription with the latest apps, business email, Teams and cloud storage. See the comparison on our Office page.

Yes. Licenses are delivered digitally to businesses in most countries, with prices in US dollars. We confirm availability for your country before your order is processed.

A subscription is paid monthly or annually and includes updates while it is active. A perpetual license is paid once for a specific version and does not expire.

Yes, so your users are not interrupted. You can turn off automatic renewal at any time before the renewal date, and we remind you before an annual subscription renews.

Yes, within 7 days (168 hours) of purchase or renewal, or at the end of the term.

It depends on the license type and Microsoft’s license terms.

Prices are in US dollars (USD). Any taxes that apply are shown at checkout before you pay.

We accept the payment methods shown at checkout. Payments are processed securely by our payment provider, and we never store your full card details.

Yes. Orders can be cancelled before delivery, subscriptions within 7 days of purchase or renewal, and unactivated perpetual licenses within 14 days of delivery. See our Refund and Cancellation Policy.

Our team is available Monday to Friday, 9:00 to 18:00 UK time, by phone and email.

Subscriptions and perpetual licenses are usually delivered within one business day of payment.

Only if setup or support needs it. We request access through Microsoft’s granular delegated admin privileges (GDAP): you approve it, it is limited and time limited, and you can remove it at any time.

Yes. We offer setup, migration and device configuration services. Tell us what you need on our contact page.