Delivery Policy

All our products are delivered digitally. We do not ship physical goods, and there is no delivery charge.

What you receive

• Perpetual licenses: license details and activation steps by email, also shown in your Alkimio account under Orders. Some products are made available in your Microsoft 365 admin center instead.
• Subscriptions: licenses are added to your Microsoft 365 tenant. We email you when they are ready to assign.
• Services: we contact you to agree the scope and a start date.

Delivery times

• Perpetual licenses: usually within one business day of payment
• Subscriptions: usually within one business day of payment, once the Microsoft Customer Agreement has been accepted
• Orders placed outside business hours (Monday to Friday, 9:00 to 18:00 UK time) are processed on the next business day

If an order needs extra steps, such as accepting the Microsoft Customer Agreement or confirming your tenant details, we tell you by email and delivery starts as soon as they are complete.

Where we deliver

We deliver digitally to customers in most countries. Some Microsoft products are only available in certain countries. If a product is not available where your business is based, we tell you before you pay, or refund you in full.

Delivery charges

Digital delivery is free on every order.

Order confirmation

You receive an order confirmation by email as soon as you pay, and a second email when your order is delivered. You can also follow every order in your Alkimio account.

Problems with delivery

If you have not received your order within the times above, check your spam folder and then contact us at [email protected] or +44 7456 065107.